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Shop Guide

About the product

Due to the nature of antique products, it is difficult to prove the exact date and place of manufacture, so the dates and countries of origin are only estimates. Please understand it as a reference material. Most of the products we handle are old, so there are scratches, dirt, rust, distortion, etc. Please understand that it may not be possible to explain in the image. Also, due to the nature of the display, it may look different from the actual color. Please be careful. When purchasing, please be aware of the characteristics of antiques before ordering.

Order flow

In the case of the specified size-

Select a product
Once you have decided on the item you want to purchase, click the "Add to Cart" button. The item is added to your shopping cart.
Proceed to the cash register
Click "Cart" at the top right of the screen to display the contents of the cart. Check the product and quantity and click the "Proceed to payment" button.
Enter the delivery address
If you enter "contact information" and "shipping address" according to the instructions.
Confirmation of payment method
After confirming the total amount, select the payment method, enter the necessary information, and proceed to the payment.
Completion of order
After clicking the "Order Complete" button and completing the payment, we will proceed with the shipping arrangements for the product.
Product delivery
The product will be delivered to you.

Precautions

  • Most of the products we handle are old, so there are scratches, dirt, rust, distortion, etc. We try to describe it in as much detail as possible so that you can purchase it in an easy-to-understand manner with peace of mind, but we may omit the description for extremely small scratches and dirt.
  • We do our best to make the product image the same color as the actual product, but it may differ slightly from the actual color depending on the browser environment.
  • Please note that the information may differ between the inventory status displayed on the WEB and the actual inventory status due to the time lag.
  • If the item is out of stock, we will contact you by email. If it is out of stock, we accept cancellations and additional orders.
  • In principle, we cannot accept cancellations after your order has been placed, so please check carefully before placing your order.
  • Please note that if payment is not made within one week after ordering, it will be treated as a cancellation and we may refuse to shop at our shop in the future.
  • Depending on the browser you are using, you may not be able to use the shopping cart. In that case, please place an order by using the inquiry form or by phone or fax.

Shipping Information

We aim to ship the item within 5-7 days. The arrival date will vary depending on the country of delivery and circumstances, so we will contact you separately.
Customs duty may be levied on the declared customs duty of the purchased goods and these additional charges are not included in the total price. Customs rates vary from country to country and it is advised to all customers to know the import duties of your country and we are not responsible for these charges under any circumstances.

Customs duty

Customs duty may be levied on the declared customs duty of the purchased goods and these additional charges are not included in the total price. Customs rates vary from country to country and it is advised to all customers to know the import duties of your country and we are not responsible for these charges under any circumstances.

Returns / Exchanges

We do not accept returns, exchanges or cancellations for any reason.

  • In principle, we cannot accept cancellations after your order has been placed, so please check carefully before placing your order.
  • If payment is not made within one week after ordering, it will be unavoidably canceled and we may refuse to shop at our shop in the future.
  • If you have any concerns about even the smallest things before ordering, please feel free to contact us and let us know so that you can enjoy your shopping with confidence.

However, we accept returns only if we are responsible.
Please note that we do not accept returns, refunds, or exchanges due to customer convenience. If the product is defective or incorrect, please contact us within 7 days after the product arrives.

store@hakujitu.comThis email address will not accept questions about the product.

Payment Method

  • VISA
  • MASTER
  • American Express
  • Shop Pay
  • Apple Pay
  • Google Pay